Privacy & Data Protection

Privacy Policy

Razex Solutions LLC is committed to protecting your privacy and explaining clearly how information is collected, used, shared, retained, and protected across our Services.

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Welcome

At Razex Solutions LLC, your privacy is our priority, and we take our role in safeguarding it seriously. We value your privacy rights and are dedicated to ensuring that any personal data collected remains protected. This Privacy Policy explains what information we gather, how we use it, and the measures we take to secure, share, and manage it. If you prefer not to share your information as outlined in this policy, you may not be able to access our games or services.

Razex Solutions LLC acts as a data controller, collecting, storing, and using your information to develop and enhance our games, mobile applications, websites, and other services collectively referred to as the “Services” in alignment with this Privacy Policy.

Whether you engage with our Services on a mobile device, PC, or another platform, this Privacy Policy applies to all interactions.

By accessing our Services, you acknowledge and agree to the terms outlined in this Privacy Policy.

This policy goes into effect as of February 5, 2025.

If you have any inquiries, feedback, or concerns regarding our privacy practices, please refer to the “How to Contact Us” section below.

1 – How we collect your information

Razex Solutions LLC gathers certain information from you when you:

  • create an account
  • play our games or access game-related services
  • make in-game purchases
  • generate user-created content
  • watch advertisements within our Services
  • subscribe to our newsletter
  • reach out to Razex Solutions LLC customer support or participate in technical-support sessions
  • join a contest or take part in a challenge organized by Razex Solutions LLC
  • communicate with other users through our Services
  • express interest in participating in a playtest
  • engage with our social media channels or community websites
  • apply for a job opportunity with us

2 – The Information We Collect

At Razex Solutions LLC, we’re committed to ensuring that your gaming experience is smooth, exciting, and tailored to you. To help us achieve this, we gather a range of information, all relevant and used solely for the purposes outlined below.

a – Information You Share with Us

  • Your contact details, such as your name and email address
  • Age
  • Your username and password for account security
  • Profile details, including your profile picture
  • Any customer service information you share with us, such as chat logs or support tickets
  • Additional details if you need help recovering a lost account

b – Information We Collect Automatically

  • Your game progress and in-game activity
  • How you interact with other players in our community
  • Device identifiers such as your IP address, device ID, and MAC address
  • Information about your device, including model, operating system, browser type, and language preferences
  • Data from cookies and similar technologies
  • General and precise geolocation data, including GPS
  • Your unique Razex Solutions LLC player ID

c – Information from Our Partners

  • Information from third-party social networks if you link them to our Services
  • Billing details from payment partners if you make purchases or subscribe to content
  • Advertising and analytics data from trusted partners

3 – How We Use Your Information

We use the data we collect, individually and in aggregate, for the following purposes:

To Operate and Improve Our Services

  • Provide Services tailored to your age and legal requirements in your country of residence
  • Offer gaming experiences and features that match your preferences or subscriptions
  • Track interactions to personalize experiences, offers, notifications, and recommendations
  • Facilitate sharing and interaction on social networks
  • Register and contact you regarding contests or prizes
  • Invite you to playtesting opportunities
  • Protect our platform from cheating, fraud, and security risks
  • Identify and resolve bugs or service errors
  • Use information for business administration, analytics, research, and optimization
  • Compile and analyze statistical data
  • Meet legal and regulatory obligations

To Provide Support and Communication

  • Assist with customer service inquiries
  • Maintain communication regarding your account or Services

To Personalize Your Experience and Communication

  • Manage subscription preferences
  • Inform you about new features, contests, and special offers
  • Send marketing materials with prior consent
  • Deliver advertising and promotional content aligned with your interests, age, gender, and general location
  • Measure advertising campaign effectiveness
  • Collect and store personal information you choose to share through in-game functions
  • Tailor content and offers
  • Send push notifications where enabled and legally permitted

Use of Analytics

Razex Solutions LLC may use analytics tools to support business analysis, improve products and services, personalize content, enhance advertising efforts, and make game recommendations.

Legal Basis for Processing Your Information

For users in Europe, our legal basis may include consent, contractual necessity, legitimate interests, and legal obligations.

4 – How We Retain Your Data Information

Razex Solutions LLC retains, uses, and stores your personal information for as long as you actively use our games or Services and for the duration necessary to fulfill the purposes outlined in this Privacy Policy, in accordance with applicable laws.

In certain circumstances, we may retain your information for longer periods, such as to resolve disputes or respond to legal, regulatory, or law enforcement requests.

5 – How We Share Your Information

With Razex Solutions LLC Entities

Your personal information may be transferred to other Razex Solutions LLC studios, subsidiaries, affiliates, processors, or third-party partners globally as necessary to operate and provide our Services.

With Third Parties

We work with third-party service providers that have limited access to your information to assist with administration, analytics, optimization, advertising, prize fulfillment, marketing support, customer service, and data analysis.

If you use social sharing features, information may be shared between Razex Solutions LLC and third-party platforms. We recommend reviewing the privacy policies of those services.

With Authorities

We may disclose your information to law enforcement authorities when required by law, court order, or where we have a good-faith belief that illegal activity is occurring.

In the Event of a Business Transaction

If Razex Solutions LLC undergoes a merger, acquisition, or sale of assets, customer information, including personal data, may be transferred as part of the transaction.

6 – International Operations and Transfers of Your Information

As part of our global operations, Razex Solutions LLC may transfer personal information to affiliates and entities under common ownership where necessary to support legitimate business activities.

For users located in the European Economic Area or Switzerland, we rely on appropriate safeguards such as standard contractual clauses approved by the European Commission or other mechanisms under Article 46 of the GDPR.

7 – Security and Confidentiality of Your Personal Information

Razex Solutions LLC has implemented security measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or destruction.

No data transmission over the internet or wireless network can be guaranteed 100% secure. Although we are committed to securing your information, we cannot guarantee absolute protection.

When we engage third-party providers, we take reasonable steps to ensure they comply with this Privacy Policy and implement adequate safeguards.

In the event of a security breach involving personal or payment information, we will notify users in accordance with applicable data breach notification regulations.

If you believe your personal information has been misused, please contact us immediately at info@razexsolutions.com.

8 – Children

Razex Solutions LLC encourages parents to educate children about privacy and responsible use of personal information online.

We define a child as any user under the age of 13 unless a more stringent age requirement is specified by local law. In European Union countries, users under 16 are considered children unless local law sets a different threshold.

If we determine that any Services are directed toward users below the minimum legal age, we may restrict access and limit or block collection of their personal information.

Restrictions for Users Below the Legal Age

  • Users under the minimum legal age may not display real names or personal information within our games
  • They may not have access to chat, leaderboards, forums, or social networking integrations
  • They may not subscribe to newsletters or use features where real-name identification may occur
  • We will prevent collection of precise geolocation data from users in this age group and display only contextual advertising

Children may be invited to participate in game playtests with prior parental consent where applicable.

10 – Your Rights

We encourage you to keep information provided to Razex Solutions LLC accurate and up to date. You affirm that all information you provide is accurate and pertains solely to you.

You have the right to exercise the following rights with respect to your personal data:

  • Access
  • Rectification or erasure
  • Restriction of processing
  • Objection to certain types of processing
  • Data portability where applicable

European users may have additional rights under the GDPR, including the right to restrict or object to processing and the right to data portability.

You may unsubscribe from direct marketing communications or newsletters at any time by following the unsubscribe link provided in each communication.

Impact of Exercising Your Rights

  • If you request modifications to mandatory information, we may no longer be able to associate your account with the game or Services
  • If you request limitations or object to processing necessary to provide Services, we may not be able to provide the game or related Services
  • If you withdraw consent or request deletion, we may be unable to continue offering certain Services

Identity Verification

We may request official identification to verify your identity when processing a request. Any documentation provided will be securely destroyed within two months after processing.

We will review your request and respond within one month unless further investigation is required.

Complaints

European users may lodge a complaint with the relevant Data Protection Authority or the European Data Protection Supervisor if they believe GDPR rights have been violated.

11 – Third-Party Services

Our Services may contain links to external websites beyond our control. This Privacy Policy governs information collected through our Services and does not apply to third-party websites.

Third-party websites may have different practices regarding collection, use, and disclosure of personal information. We encourage you to review their privacy policies.

Third-Party Advertising and Analytics Services

12 – Changes to Our Privacy Policy

Razex Solutions LLC reserves the right to modify this Privacy Policy at any time. If significant changes are made, the updated policy will be posted in the Privacy section of our website and apps with a clear indication of the implementation date.

By continuing to use our Services after changes are posted, you accept the updated terms.

For more information on recent changes, contact info@razexsolutions.com and include “Information about Changes” in the subject line.

13 – Legal Disclaimer

Our Services are provided “as is,” without representations or warranties. We do not guarantee that our Services will always be available, uninterrupted, or error-free.

Razex Solutions LLC is not liable for issues related to your ability to access the Services or matters beyond our control.

This Privacy Policy is governed by the laws of your country of residence, and disputes related to the use of our Services will be subject to the jurisdiction of the competent courts in your country.

14 – Data Deletion

Users have the right to request deletion of their personal data at any time.

To request deletion of your data, please contact us at info@razexsolutions.com.

Upon receiving a verified request, we will delete your personal data within a reasonable timeframe unless legally required to retain certain information.

Users may also delete their account directly from within the application where available.

15 – Google Play Services

We use Google Play Services, which may collect information used to identify you.

Privacy Policy: https://policies.google.com/privacy

16 – Advertising ID

We may collect and use your device’s Advertising ID to provide personalized advertising and measure ad performance.

Users can reset or limit the use of Advertising ID in their device settings.

17 – How to Contact Us

If you have any questions, concerns, or comments regarding this Privacy Policy or our practices, please contact us:

Email: info@razexsolutions.com