Razex Solutions LLC Privacy Policy

Welcome

At Razex Solutions LLC, your privacy is our priority, and we take our role in safeguarding it seriously. We value your privacy rights and are dedicated to ensuring that any personal data collected remains protected. This Privacy Policy explains what information we gather, how we use it, and the measures we take to secure, share, and manage it. If you prefer not to share your information as outlined in this policy, you may not be able to access our games or services.

Razex Solutions LLC, acts as a data controller, collecting, storing, and using your information to develop and enhance our games, mobile applications, websites, and other services (collectively referred to as the “Services”) in alignment with this Privacy Policy.

Whether you engage with our Services on a mobile device, PC, or another platform, this Privacy Policy applies to all interactions.

By accessing our Services, you acknowledge and agree to the terms outlined in this Privacy Policy.

This policy goes into effect as of February 5, 2025.

If you have any inquiries, feedback, or concerns regarding our privacy practices, please refer to the "How to Contact Us" section below.

1 – How we collect your information

Razex Solutions LLC gathers certain information from you when you:

• create an account
• play our games or access game-related services
• make in-game purchases
• generate user-created content
• watch advertisements within our Services
• subscribe to our newsletter
• reach out to Razex Solutions LLC customer support or participate in technical-support sessions
• join a contest or take part in a challenge organized by Razex Solutions LLC
• communicate with other users through our Services
• express interest in participating in a playtest
• engage with our social media channels or community websites
• apply for a job opportunity with us

2 – The Information We Collect

At Razex Solutions LLC, we’re committed to ensuring that your gaming experience is smooth, exciting, and tailored to you. To help us achieve this, we gather a range of information, but don’t worry—it’s all relevant and used solely for the purposes outlined below.

a – Information You Share with Us

When you interact with our platform, you may provide us with:

• Your contact details (like your name and email address)
• Age (because we like to make sure the content is right for you!)
• Your username and password for account security
• Profile details (including your profile picture)
• Any customer service information you share with us (chat logs, support tickets, etc.)
• Additional details if you need help recovering a lost account

b – Information We Collect Automatically

As you enjoy our games, we automatically gather some information to enhance your experience:

• Your game progress and in-game activity
• How you interact with other players in our vibrant community
• Device identifiers such as your IP address, device ID, and MAC address
• Info about your device (model, OS, browser type, and language preferences)
• Data from cookies and similar technologies
• Geolocation data, both general and precise (using GPS)
• Your unique Razex Solutions LLC player ID to make sure we’re tracking your progress accurately

c – Information from Our Partners

In some cases, we work with trusted partners to enhance your experience:

• If you link to a third-party social network (like Facebook or Game Center), we may receive related information
• Billing details from our payment partners if you make purchases or subscribe to content
• Data for advertising and analytics purposes, helping us bring you better Services

3 – How We Use Your Information

At Razex Solutions LLC, we prioritize enhancing your gaming experience, and your information helps us do just that. We use the data we collect, both individually and in aggregate, for the following purposes:

To Operate and Improve Our Services

• To provide you with Services that are tailored to your age and comply with the legal requirements of your country of residence
• To offer gaming experiences and features that match your preferences or subscriptions
• To track your interactions with our platform, allowing us to understand your gaming habits and preferences, which helps us personalize your experience and deliver targeted in-game offers, notifications, and recommendations
• To facilitate sharing and interaction on social networks
• To register and contact you regarding any contests or prizes you participate in
• To invite you to participate in playtesting(game testing) opportunities
• To protect our platform from cheating, fraud, and security risks
• To identify and resolve bugs or service errors
• To use your information for business administration, analytics, research, and optimization purposes
• To compile and analyze statistical data to improve our offerings
• To meet all regulatory and legal obligations, including responding to Data Protection Authorities and law enforcement agencies

To Provide Support and Communication

• To assist with customer service inquiries and respond to any requests or questions you submit
• To maintain communication with you regarding your account or our Services

To Personalize Your Experience and Communication

• To manage your subscription preferences, including opting into or out of our newsletters
• To inform you about new features, contests, and special offers
• To send you marketing materials, with your prior consent, offering promotions or discounts (you can opt out of future communications at any time)
• To deliver advertising and promotional content aligned with your interests, age, gender, and general location
• To measure the effectiveness of our advertising campaigns
• To collect and store personal information you choose to share with other users via messages, chat, posts, or other in-game functions (Note: We will not collect any personal data from messages outside of our Services, including emails or text messages)
• To tailor content and offers to better suit your preferences
• To send you push notifications (if enabled), applicable only to users aged 13 or older in the U.S. and 16 or older in Europe

Use of Analytics

For several of the purposes mentioned above, Razex Solutions LLC may use analytics tools to support business analysis, improve products and services, personalize content, enhance advertising efforts, and make game recommendations.

Legal Basis for Processing Your Information

For users in Europe, our legal basis for collecting and processing your personal data is as follows:

• Consent: When you’ve given us explicit permission to process your information
• Contractual Necessity: When we need your personal information to fulfill a contract with you, such as providing customer service, detecting service errors, or preventing fraud
• Legitimate Interests: When processing your data aligns with our legitimate interests, like analyzing gaming activity, serving advertising, or improving our products and services, provided it doesn’t override your privacy rights
• Legal Obligation: When we are required by law to collect and process your data

4 – How We Retain Your Data Information

Razex Solutions LLC retains, uses, and stores your personal information for as long as you are actively using our games or Services, and for the duration necessary to fulfill the purposes outlined in this Privacy Policy, in accordance with applicable laws in your country of residence.

Please note that, in certain circumstances, we may retain your information for longer periods. For example, we may need to keep data to resolve disputes or respond to legal, regulatory, or law enforcement requests. In such cases, your information will be retained and used until the matter is fully resolved.

5 – How We Share Your Information

With Razex Solutions LLC Entities

To operate and provide our Services, your personal information may be transferred to other Razex Solutions LLC studios, subsidiaries, affiliates, processors, or third-party partners located globally, as described below (please refer to the section "International Operations and Transfers of Your Information").

With Third Parties

We work with third-party service providers who have limited access to your information to assist with specific functions such as administration, analytics, optimization, advertising, prize fulfillment, marketing support, customer service, and data analysis. These third parties are authorized to use your data solely for these purposes and under strict contractual agreements.

If you use social sharing features, such as “Share” or “Like” on Facebook or other third-party social networks, this may allow personal and non-personal information to be shared between Razex Solutions LLC and those third-party platforms.

We recommend reviewing the privacy policies of such third-party services to better understand their data collection practices.

With Authorities

We may disclose your information to law enforcement authorities if we have a good-faith belief that illegal activity is occurring. This includes investigating or taking action to counter suspected abuse, unauthorized use of our Services, or protecting the safety and property of others. Additionally, we may disclose your information when required by law or court order, particularly in cases involving actual or potential harmful conduct.
In these situations, we will carefully consider applicable local laws, the specifics of the order, and the proportionality of disclosing your information.

In the Event of a Business Transaction

If Razex Solutions LLC undergoes a merger, acquisition, or sale of its assets, your personal information may be transferred as part of the transaction. Customer information, including personal data, is typically considered a business asset and could be transferred to the acquiring entity.

6 – International Operations and Transfers of Your Information

As part of our global operations, Razex Solutions LLC may transfer personal information to our affiliates, which include subsidiaries, parent companies, joint ventures, and other corporate entities under common ownership. These transfers occur as necessary to support our legitimate business activities.

For users located in the European Economic Area ("EEA") or Switzerland, we ensure that personal information transferred outside of these regions is adequately protected. We rely on mechanisms such as the standard contractual clauses approved by the European Commission or other appropriate safeguards as outlined in Article 46 of the EU General Data Protection Regulation (GDPR), to ensure compliance with data protection requirements.

7 – Security and Confidentiality of Your Personal Information

Razex Solutions LLC has implemented robust security measures designed to protect your personal information from unauthorized access, misuse, loss, alteration, or destruction. We take reasonable precautions, and require applicable third parties to do the same, to safeguard your data and ensure it is used appropriately.

While we employ advanced security protocols, it is important to understand that no data transmission over the internet or wireless network can be guaranteed 100% secure. Therefore, although we are committed to securing your information, we cannot guarantee its absolute protection. We do not accept responsibility for any unauthorized access to or use of your information under our control.

When we engage third-party providers to assist with processing your personal or payment information, we take reasonable steps to ensure they comply with this Privacy Policy and implement adequate safeguards to protect your data.

In the event of a security breach involving your personal or payment information, we will promptly notify you in accordance with applicable data breach notification regulations and take commercially reasonable actions to address and rectify the situation.

If you believe your personal information has been misused by us or any third party, please contact us immediately at info@razexsolutions.com.

8 – Children

Razex Solutions LLC encourages parents to educate their children about privacy and the responsible use of personal information online. Children should never disclose personal information, such as their name, address, phone number, or any other identifying details, without prior consent from a parent or guardian.

We define a “child” as any user under the age of 13, unless a more stringent age requirement is specified by local law. In European Union countries, users under the age of 16 are considered children, unless the data protection laws of their specific country set a different age threshold.

If we determine that any of our Services are directed towards users below the minimum legal age in their country of residence, we reserve the right to restrict access to those Services for such users.

Restrictions for Users Below the Legal Age

• Users under the minimum legal age will not be allowed to display their real names or any personal information within our games
• These users will not have access to features such as chat, leaderboards, forums, or social networking integrations (e.g., Facebook, Game Center).
• They will not be able to subscribe to newsletters or use any other features where real-name identification may occur.
• We will prevent the collection of precise geolocation data from users in this age group and will display only contextual advertising (excluding any form of behavioral targeting).

In some cases, children may be invited to participate in game playtests with prior parental consent. Depending on local regulations, a parent or guardian’s physical presence may be required during the playtest.

Parents are encouraged to exercise their privacy rights on behalf of their children. For more information, please refer to the "Your Rights" section of this Privacy Policy.

10 – Your Rights

We encourage you to keep the information you provide to Razex Solutions LLC accurate and up to date. If any of your information changes or needs correction, please contact us via the provided communication channels.

You affirm that all information you provide to us is accurate and pertains solely to you, and not any other individual.

You have the right to exercise the following rights with respect to your personal data at any time:

• Access: Request access to the information we hold about you
• Rectification or Erasure: Request corrections or deletion of your personal data
• Restriction of Processing: Limit how we process your data
• Objection: Object to certain types of data processing
• Data Portability: Request that we provide your data in a structured, commonly used format for transfer to another service provider, where applicable.

If you are a European user, you are also entitled to additional rights under the GDPR, including the right to restrict or object to the processing of your data, and the right to data portability.

Please note that third parties (such as our data partners) may also act as controllers of your personal information. You can contact us to obtain further details on the sharing of your data with these third parties or to opt out of any third-party data sharing for specific purposes.

If you have previously consented to receive direct marketing communications or newsletters from us, you can unsubscribe at any time by following the link provided in each communication.

Impact of Exercising Your Rights

Please be aware that certain features or functionalities of our Services may be impacted by your exercise of these rights. In some cases, such actions may result in the termination or reset of your game.

• If you request modifications to mandatory information, we may no longer be able to associate your account with the game or Services
• If you request limitations or object to the processing of data necessary for the provision of Services, we may not be able to provide you with the game or related Services
• If you withdraw your consent or request the deletion of your information, we may be unable to continue offering certain Services

Identity Verification

To ensure the confidentiality and security of your information, we may request official identification to verify your identity when processing your request. Any documentation provided will be securely destroyed within two months after your request has been processed.

We will review your request and respond within one month, unless further investigation is required. In such cases, we will inform you of the extended timeframe.

Complaints

European users have the right to lodge a complaint with the relevant Data Protection Authority or the European Data Protection Supervisor if they believe their rights under GDPR have been violated.

11 – Third-Party Services

Our Services may contain links to external websites that are beyond our control. This Privacy Policy governs how we handle personal and non-personal information collected through our Services, but it does not apply to third-party websites. By accessing external websites, you agree to the privacy policies of those sites.

Please note that third-party websites may have different practices regarding the collection, use, and disclosure of your personal information. We have no control over, and are not responsible for, the privacy practices of these external services. Therefore, we strongly encourage you to review the privacy policies of any third-party services you interact with.

Without limiting the foregoing, we disclaim any liability for the actions, inactions, or policies of external services.

Third-Party Advertising and Analytics Services

• Advertisement by Admob — Privacy Policy
• Advertisement & Analytics by Unity — Privacy Policy
• Analytics by Google Firebase — Privacy Policy
• Advertisement by Facebook — Privacy Policy
• Advertisement by Chartboost — Privacy Policy
• Advertisement by Applovin — Privacy Policy
• Advertisement by Vungle — Privacy Policy
• Advertisement by Adcolony — Privacy Policy
• Advertisement by Admix — Privacy Policy

12 – Changes to Our Privacy Policy

Razex Solutions LLC reserves the right to modify this Privacy Policy at any time. If significant changes are made, the updated policy will be posted in the “Privacy” section of our website and apps, with a clear indication of the date the changes were implemented.

We encourage you to periodically review this Privacy Policy to stay informed about any updates. By continuing to use our Services after these changes are posted, you accept the updated terms.

If you disagree with any modifications, you have the option to discontinue using our Services or opt out by notifying us directly.

For more information on recent changes, please contact us at info@razexsolutions.com and include “Information about Changes” in the subject line.

13 – Legal Disclaimer

Our Services are provided “as is,” without any representations or warranties. We do not guarantee that our Services will always be available, uninterrupted, or error-free. Razex Solutions LLC is not liable for any issues related to your ability to access the Services or for matters beyond our control.

This Privacy Policy is governed by the laws of your country of residence, and any disputes related to the use of our Services will be subject to the jurisdiction of the competent courts in your country.

14 – Data Deletion

Users have the right to request deletion of their personal data at any time.

To request deletion of your data, please contact us at:

Email: info@razexsolutions.com

Upon receiving a verified request, we will delete your personal data within a reasonable timeframe unless we are legally required to retain certain information.

Users may also delete their account directly from within the application (if available).

15 – Google Play Services

We use Google Play Services which may collect information used to identify you.

Privacy Policy: https://policies.google.com/privacy

16 – Advertising ID

We may collect and use your device’s Advertising ID to provide personalized advertising and measure ad performance.

Users can reset or limit the use of Advertising ID in their device settings.

17 – How to Contact Us

If you have any questions, concerns, or comments regarding this Privacy Policy or our practices, please don’t hesitate to get in touch with us:

Email: info@razexsolutions.com